Complaint Details

Status	:	Un-Resolved
Complaint No	:	0157297/2026
Category	:	Travel
Date	:	23-07-2026
Subject Line	:	Formal Complaint against MakeMyTrip India Pvt. Ltd. for Unfair Trade Practice, Deficiency of Service, and Inflated Rescheduling Charges during Medical
Complainant	:	SAMEER BHALLA
Address	:	39/2 old colony Aishbagh, Lucknow
Complainee	:	Make My Trip
Address	:

Complaint Details
Booking ID: NF7AMIU811714905802

Dear MakeMyTrip Support Team,
I am writing this email with extreme urgency to request immediate manual intervention regarding my flight booking from Delhi (DEL) to Lucknow (LKO) for 3 passengers scheduled for today at 9:30 PM.
Due to an ongoing medical emergency requiring a medical procedure, we are forced to reschedule this flight to tomorrow at the same time (9:30 PM).
While booking this ticket, I specifically purchased your "Change Travel Date" add-on protection to ensure seamless rescheduling without exorbitant fees. However, I am facing severe technical/pricing discrepancies and automated support barriers on your platform.

Key Issues:
Misleading & Exorbitant Fare Calculation: When initiating the reschedule on your app/website, the system initially displayed an adjustment fare of ₹1,104. However, upon reaching the final checkout page, the amount inflated to ₹33,000 for 3 passengers. I have recorded screen live while doing the above steps to proof how much make my trip company mislead customer.

Irrational Pricing Structure: Currently, a completely fresh booking for 3 passengers on tomorrow's same flight costs approximately ₹15,000 total. Charging ₹33,000 to existing customers who paid for date-change protection is completely contradictory to your policy and fair trade practices.

Inaccessible Customer Support: Most frustrating thing I have come across is Your automated AI helpline which is blocking access to human agents, leaving us with zero assistance while our flight departure time draws closer by the minute. It ask to pay difference amount but while doing payment it changes to 3x times to ₹32000-₹33000.
Required Action on Priority:
Given the medical emergency and time-sensitive nature of today's 9:30 PM departure, I request you to immediately:
Arrange a direct callback from a senior supervisor or agent at 8853848377.
Also, process full booking amount due to which we are unable to reschedule flight today and today's flight got no show as your company people unable to assist.

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