Complaint Details

Status	:	Un-Resolved
Complaint No	:	0157320/2026
Category	:	Others
Date	:	10-08-2026
Subject Line	:	payment refund my money
Complainant	:	K.Karthick
Address	:	No.41/2,Srinivasaperumalkovi, 1street,
Complainee	:	eureka forbes water purifier
Address	:	B1/B2.701, 7th Floor, Marathon Innova, Off, Ganpatro Kadam Marg, Lower Parel (West), Mumbai, Maharashtra - 400013

Complaint Details
I ordered the 'Aquaguard Enrich Ritz Pro 2x RO + UV Stainless Steel Smart IoT Water Purifier' on July 4th. • The ordered water purifier never reached my home; upon checking the 'Eureka Forbes' app, I discovered that the order was marked as "Returned" on July 20th. • However, the online payment of Rs. 15,499/- made for this purchase has not been refunded to me to date. • I am unaware of the reason why my money has not been refunded. • I do not understand why there is such a delay in the refund process, even after more than a month has passed. • Therefore, I request that immediate action be taken to process my refund. Despite lodging multiple complaints with customer service, no steps have been taken so far to return my money.

I have dealt with many companies, but it appears that this one is among the worst; they seem indifferent to customer concerns and habitually engage in practices that amount to defrauding customers of their money.

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