Complaint Details

Status	:	Un-Resolved
Complaint No	:	0157373/2026
Category	:	Food & Beverages
Date	:	09-09-2026
Subject Line	:	This is to bring to your immediate attention a critical failure in your product's performance at our location. We had the filter replaced in December
Complainant	:	eurekaforbesofficial
Address	:	Dharwad karnataka
Complainee	:	eurekaforbesofficial
Address	:	Malapur tajnagar

Complaint Details
This is to bring to your immediate attention a critical failure in your product's performance at our location.

We had the filter replaced in December 2024, and within just 25 days, the system stopped functioning after filtering only around 3,000 liters. As per specifications, it is expected to operate for at least 6,000 liters. However, your technician has recommended a candle replacement costing *3,700, without offering any explanation for the premature failure.

This is not acceptable from a service or product reliability standpoint. We require clarity on the following:

Why the filter failed well before its rated life.

Why the burden of cost is being passed to us despite such early malfunction.

We expect your team to take responsibility for this issue and either:

Replace the faulty parts at no cost, or

Rectify the failure without any further charges.

If no timely and reasonable resolution is provided, we will be forced to reconsider ongoing service continuity and escalate the matter internally for further action.

Regards,

Tousif Asundi

8792986764

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