Complaint Details

Status	:	Un-Resolved
Complaint No	:	0157376/2026
Category	:	Travel
Date	:	10-09-2026
Subject Line	:	Immediate Refund of ₹2,482.90 for Cancelled Bus Service | Booking ID: NU710681188964430 | Complaint ID: 24162508782493568
Complainant	:	Rohit Kumar Singh
Address	:	4A, Shivpur Rd, Singhariya, Kunraghat
Complainee	:	Make my trip
Address	:	MakeMyTrip India Pvt. Ltd., DLF Building No. 5 Tower B DLF Cyber City, DLF Phase 2 Sector 25, Gurugram, Haryana 122002, India

Complaint Details
​I am filing this formal complaint against MakeMyTrip India Pvt. Ltd. and Hari Das Tour & Travels for gross deficiency in service, unfair trade practices, and illegal retention of funds.
​Booking Details: On August 31, 2026, I booked two bus tickets (Passengers: Kusum Chaudhary + 1) from Delhi to Bhilwara via MakeMyTrip (Booking ID: NU710681188964430 | PNR: 9BHXY434 | Operator: Hari Das Tour & Travels) scheduled for departure at 21:55 hours. A total sum of ₹2,482.90 was paid via my Axis Bank account.
​Unilateral Cancellation & Forced Expense: On the scheduled date of travel (August 31, 2026) at approximately 07:22 PM, the operator cancelled the bus service and communicated the cancellation telephonically. Due to this last-minute cancellation, we were left stranded and forced to book alternative transportation at an additional expense (Booking ID: NU712051188975780).
​Misrepresentation & Failure to Refund: Despite the operator-side cancellation, MakeMyTrip erroneously marked the journey status on its platform as "Trip Completed." A complaint was formally registered on their portal (Complaint ID: 24162508782493568, assigned by executive Shivam Mishra). Over 10 days have elapsed since the cancellation, but no refund has been initiated, and customer support channels remain unresponsive.
​Retaining money for an unrendered, cancelled service and falsifying the trip status as "Completed" constitutes an unfair trade practice and severe deficiency in service under the Consumer Protection Act, 2019.
​Relief Sought:
​Immediate full refund of the principal amount of ₹2,482.90 to the original payment source (Axis Bank) along with applicable interest.
​Compensation of ₹25,000 for mental agony, harassment, and extreme inconvenience caused by the abrupt cancellation and misleading trip status.
​Reimbursement of additional expenses incurred while arranging emergency alternative transportation.

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