Complaint Details

Status	:	Un-Resolved
Complaint No	:	0157440/2026
Category	:	Consumer Goods
Date	:	29-09-2026
Subject Line	:	Refund amount they are not giving it back
Complainant	:	Dharani D
Address	:	76/8 , new south street , udaiyargudi, Kattumannarkoil,608301
Complainee	:	Makemytrip.com
Address	:

Complaint Details
Hello sir
This is Dharani my Complaint regarding non-refund of booking amount. I am filing this complaint under the Consumer Protection Act regarding non-refund of my booking amount. I had booked a room through MakeMyTrip for 12th September 2026 at yercadu Coffee vally Resort. The room conditions were unacceptable and unhygienic, so we left immediately without staying. I raised a cancellation and refund request through MakeMyTrip right away and also contacted the property owner, who confirmed the cancellation and refund process with the MakeMyTrip team. However, despite 22 days passing, the refund amount has not been processed. This delay has caused me considerable inconvenience. I request the consumer authority to direct MakeMyTrip to 1. Process the full eligible refund immediately, 2. Explain the 22-day delay in writing, and 3. Provide compensation for the inconvenience and harassment caused. I am ready to submit booking confirmation, cancellation request, communications with the property owner, and all supporting documents as evidence.

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