Complaint Details

Status	:	Un-Resolved
Complaint No	:	0157448/2026
Category	:	Service Provider
Date	:	01-10-2026
Subject Line	:	MakeMyTrip failed to provide revised ticket - Booking ID- NN7AMWZL63071339321
Complainant	:	MakeMyTrip failed to provide revised ticket - Booking ID- NN7AMWZL63071339321
Address	:	60, Dreamcity, Ramanathapuram road, Velampatti
Complainee	:	MakeMyTrip (India) Limited
Address	:	19th Floor, Tower A/B/C, Epitome Building No. 5, DLF Cyber City, DLF Phase III, Gurugram Haryana - 122002

Complaint Details
I booked a round-trip flight ticket through MakeMyTrip for travel from 12 September to 26 September. Due to a change in my travel plan, I requested a modification of my return journey date from 26 September to 03 October.
On 19 September, I paid the additional fare amount requested by MakeMyTrip for the ticket change. However, despite making the payment and contacting MakeMyTrip customer service every day through calls and follow-ups, I have still not received the revised ticket confirmation or updated itinerary.
The lack of response and failure to provide the revised ticket has caused significant inconvenience, mental stress, uncertainty in travel planning, and financial loss.
I request the Consumer Commission to direct MakeMyTrip to:
Provide a 100% refund of all amounts paid, including the revised ticket charges.
Pay suitable compensation for mental agony, inconvenience, and loss of time caused due to their deficiency in service.
Reimburse any additional expenses incurred because of their failure to issue the revised ticket.
I have attached copies of the original booking, payment receipt for the revised ticket amount, communication records, and screenshots as evidence.
I request an early resolution of this complaint.

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