Complaint Details

Status	:	Un-Resolved
Complaint No	:	0157500/2026
Category	:	Travel
Date	:	02-11-2026
Subject Line	:	Ticket refunded without permission and now company not responding when asked about it and just wasting time from days, and i had to book ticket at 4x
Complainant	:	Ranjeet Sanghvi Jain
Complainee	:	MakeMyTrip (India) Limited

Complaint Details
I had booked return flight tickets through MakeMyTrip for travel between Delhi and Berlin under Booking ID NN7ANGDT68734027916 for an amount of ₹55,108/-. Following an operational cancellation by Air India, I requested alternate flight arrangements in accordance with DGCA passenger charter guidelines; however, MakeMyTrip unilaterally and without my consent or authorization processed a refund, leaving the passenger stranded without travel arrangements right before the travel date. Over 40 customer service calls were made seeking a resolution, leading to MakeMyTrip issuing a formal validation reference (Ref: 24419560531875520) via an official email on 22 October 2026 stating: "Since your travel date is approaching and waiting further may not be possible, we are giving you the go-ahead to make a new booking. If it is found that MMT is at fault in regards to your cancellation, then we will reimburse the ticket amount paid for the booking back to you. Meanwhile, you may proceed with a new booking and share the e-ticket with us. Please ensure that the ticket is booked with the same airline and the same fare type." In direct reliance on their written instruction and assurance, I booked a new emergency ticket on Air India under Booking ID NN7AOCXF84315424030 on 29 October 2026 for ₹1,75,182/-. Despite submitting the new ticket details and repeatedly following up, MakeMyTrip has closed the case, stopped answering communications, and failed to honor their written commitment to reimburse the price difference of ₹1,20,074/-. This arbitrary handling, unauthorized cancellation, and failure to fulfill written assurances constitute severe deficiency of service and unfair trade practice, and I request immediate intervention to secure reimbursement of the ₹1,20,074/- fare difference along with appropriate compensation for the harassment caused.

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