Complaint Details

Status	:	In Process
Complaint No	:	0001720/2011
Category	:	Consumer Goods
Date	:	07-11-2011
Subject Line	:	Not attending service request of Acquaguard
Complainant	:	Hareshwar Rai
Address	:	Tahsil Officers Colony, Mahuaria
Complainee	:	Eurekaforbes
Address	:	B1/B2, 701, 7th Floor, Marathon NexGen, Marathon Innova, Off Ganpatrao Kadam Marg, Lower Parel, Mumbai-400 013, India. Tel.: +91-22-30449700

Complaint Details
Purchased Acquaguard Inova (unit no. 2110937) from M/s Verma Enterprises, Mirzapur (franchisee of Eurekaforbes)on 07.05.06. In July 2011 it's carbon was changed & just thereafter the machine started water leaking and after some days it stopped working. I had made several calls to the above service provider and personally visited to their office requesting them to attend the complaint. But they have turned a deaf ear to my request & only making excuses. Aggrieved with the response of the franchisee, I have approached the company in the structured way, however even after lapse of 15 days period, no response received from them in the matter.

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