Complaint Details

Status	:	Un-Resolved
Complaint No	:	0001739/2011
Category	:	Telecom
Date	:	15-11-2011
Subject Line	:	SAMSUNG MOBILE COMPLAINT
Complainant	:	REJIL RAJ
Address	:	KRIPA BHAVAN,KAIRALY GARDENS A39, KODUNGANOOR POST,TRIVANDRUM,KERALA-695013
Complainee	:	SAMSUNG INDIA
Address	:	SAMSUNG MOBILE KERALA

Complaint Details
Sir/Madam,
My name is Rejil Raj( I am also a bank staff & business man).
On 29.10.2011 I bought a Samsung GT-B7722 mobile(IMEI
No:355317042161876 Model no:GT-B7722) from Univercel,but unfortunately
my phone having lot of problems. First time, I can't access/connect to
internet through pc &second one is 8GB memory card is not supported &
third one is Ear speaker is complaint.I reported complaint over the
phone within 2days.But after 7days, I surrendered my phonefor repair
to Samsung authorised service centre(complaint no:4120860527 centre
name:M/s server and clients hardware
solutions,sasthamangalam,trivandrum, kerala Ph:04714064508-Contact
person Mr.Joys) for repair.But they can’t able to rectify the
problem.After complaining to the Hnble.Consumer Forum,one of the
samsung executive Mr.Mahesh(Mob:9895714627 -Complaint No:4122181259)
call me and directed to submit another service centre located in
Sreekanteswaram,Trivandrum (contact person
Mr.Baiju-Mob:9995012010).After a long time they clear my issue.But
some days after again I can’t access internet eventho my phone(if I
restarted my phone,then we can use internet for some minites,then it
becomes hang,then an error message showing).Again I submitted phone to
Sreekanteswaram service centre(Complaint no:4122646267) for repair.But
they are not able to clear my phone’s problem,they tell me that, may
be its from mobile service provider’s problem(it is not a service
provider’s problem if I use different SIM that’s same message is
showing).So I collect my phone from service centre (without rectifying
the problem).
Sir,I need Justice,most of the time it have lot of
complaints.I lost more than 50,000/-through this phone(I can’t access
internet,so I lost my construction work& two times I lost my memory
card worth Rs.1000 while submitting time ).I demanded for replace the
phone but they are not willing,their service is very poor(behaviour
also).Sir,I need justice,I don’t need this phone I want to replace
with new one,because it have a lot of problems(from the purchase time
it had lot of problems,I submitted 4 times to repair with in this 1
month time frame and I visited the service centre more than 12times).
So please take adequate action for replacing my phone.
Thanking you,
Your’s faithfully,
REJIL RAJ.B
RELATIONSHIP MANAGER,
HDFC SECURITIES,
2nd FLOOR,
KARIMPANEL ARCHADE,
EASTFORT,TRIVANDRUM,
KERALA-695023
Mob:09846463667
Tel:0471-4466098
Mail:rejilrajraj@gmail.com

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