Complaint Details

Status	:	Resolved
Complaint No	:	0000256/2011
Category	:	Consumer Goods
Date	:	19-01-2011
Subject Line	:
Complainant	:	S N GUPTA
Address	:	5/288A,Sarai Mohalla,Shahdra, Delhi-110032
Complainee	:	Eureka Forbes Ltd.
Address	:	252 A,Sant Nagar,East of Kailash,New Delhi-110065

Complaint Details
Earlier I was using AG COMPACT model for several years.I purchased AG Total RO Protec+ against buy back offer from
Eureka Forbes Ltd.,252 A,Sant Nagar,East of Kailash, New Delhi.(Receipt No.301 / 021758 dt.3/5/10)..The machine cost was
Rs.13500/-& I paid Rs. 12000/- under buy back. Some fault developed in the machine the complaint was lodged at company
helpline no.39883333(complaint no. 0058832918 dt. 22/07/2010) the complaint was attended after some days & so many
reminders, I found that some clamp used to keep inner parts in position was left out by their technician. However the RO
water purifier machine is not in working condition since 21/08/2010 till now.The complaints were lodged at helpline no.39883333
as per details given below:
Date Complaint no.
23/08/2010 0059194929
10/10/2010 59747332
14/10/2010 -DO-
The complaint was also mailed at e- mail ID:customercareofficer@eurekaforbes.com on15/10/2010 & again on18/10/2010
Till now no body has attended to the service complaints, I have to purchase one 20 lit. can of Bislery water to meet daily need
of my family apart from mental torture due to non working of the RO Water Purifier supplied by Eureka Forbes earlier their sales
team was begging me to buy the machine but the service team did not take action on my phone calls . Now I have decided not
to keep this machine any more. I have also sent registered letters to the company on 20/10/2010 ,4/11/2010 &7/1/2011 to take
back the machine & refund my money ( Rs. 13500/-) immediately .I feel sorry to say that such attitude towards customers
is unbecoming of the reputation of brand eureka forbes.

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