Complaint Details

Status	:	In Process
Complaint No	:	0001791/2011
Category	:	Service Provider
Date	:	09-12-2011
Subject Line	:	No response after registration of complaint done about a month ago
Complainant	:	Adarsh Chacko
Address	:	Kochuthara House, Mannila, Mammood P. O., Chansganacherry, Kottayam (Dist.)
Complainee	:	Eureka Forbes Ltd.
Address	:	B1/B2, 701, 7th Floor, Marathon NexGen, Marathon Innova, Off Ganpatrao Kadam Marg, Lower Parel

Complaint Details
I had registered a complaint by calling up the nearest service center on 12/11/11. On not getting a satisfactory response I called up the Eurohelpline (Bangalore). Every time the service date was postponed to the next 24 hours. This happened three times.

On getting tired with giving repeated reminders I got the matter escalated to Ms. Anu Kotian followed by Ms. Vinath Hegde.

I have not got any response from anybody till date. Its going to be almost a month. This irresponsible behaviour and such careless attitude is very annoying and forces me to register a complain.

(N. B.: I had also sent a written complaint to Ms. Anu Kotian an image of which and the speedpost receipt is attached with this form)

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