Complaint Details

Status	:	Un-Resolved
Complaint No	:	0001803/2011
Category	:	Banking
Date	:	21-12-2011
Subject Line	:	Wrongful dishonouring of Cheque and Its' Unfortunate Misplacement
Complainant	:	Ashu Bhat
Address	:	C-142-C Sector-53
Complainee	:	HDFC Bank Ltd
Address	:

Complaint Details
Respected Sir/Mam,
The bank must be penalized big time on grounds of harassment of their own long standing account holder on the following very crucial areas:
1. Wrongful dishonoring of a high value LIC claims cheque in correct claimant’s name, on claimant’s deceased parent’s policy.(Cheque # 401176, Dated 18/05/2011, Amount: Rs 50,424, Bank: AXIS Bank ltd, In the name of: Ashu Bhat D/O Vimla Bhat for LIC Policy # 113787358)
2. Missing to keep the customer informed (either through e-mail, SMS, phone call, if not through postal delivery) about the same for an unreasonably undue time period of over 7 months from the date of cheque presentation to the bank leading to immense loss of trust, opportunity cost and interest money to the customer on claim amount exceeding Rs 50, 000.
3. Wrongful delivery of ‘returned cheque’, allegedly through poor courier service with complete lack of courier supervision, to an unknown and unrelated party.
4. Neither the cheque is traceable after 7 months nor the money and customer now has to re-undertake issue with LIC, incur costs of time, effort and energy on something which is pure creation of callous approach of HDFC Bank towards its long standing customers.
5. Customer continues to lose money and there is lack of commitment and zero urgency that HDFC Bank’s staff has shown to correct their blunders from the time of discovery of bank’s doing, by the customer, in the first week of Dec’11. In today’s tough survival scenario, please imagine the hyper urgency that bank would have shown, if it were the reverse situation of customer owing Rs 50,000 + to the bank!?
I request you to please have the HDFC bank re-pledge its customer commitment and realize bank’s crucial responsibility towards maintaining high level of trust of its account holders at all times.
Please help me have HDFC bank pay for its callousness that has caused me immense damages and continues to cause me losses on all accounts: unlawful deprivation of my these funds needed to fulfill my ongoing home loan liability, breaking long standing customers trust, my interest losses for last 7 months on Rs 50,424+, mental torture and endless continued harassment. They need to answer as to why in the first place they dishonored genuine LIC claims cheque. How could they? Why did they not reach the customer if they had queries, before dishonoring it? In today’s hard financial times, this is hard earned money of a bread earning employee and not of a business concern replete with huge funds. Why was the courier delivered to a wrong person/party? Isn’t it criminal offense? Is HDFC not bound by any customer privacy laws?
I request you to have a deep look into the failure of multiple HDFC bank processes in this case and humbly look forward to your intervention and help to expedite delivery of justice long due to the beleaguered customer in this case.
Thanking you in advance.
Sincerely,
Ashu Bhat
D/O Shri B. R. Bhat
C-142-C Sector-53
Kanchanjunga Apartments
NOIDA –UP
Pin 201301
Mobile – 919891121038
LAN – 01202580730 /919818906691(Shri B. R. Bhat)

Enclosed please also find the exchange of mails as of date with one of the HDFC Bank rep.
Thanks,
Ashu Bhat

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