Complaint Details

Status	:	Closed
Complaint No	:	0001834/2012
Category	:	Service Provider
Date	:	07-01-2012
Subject Line	:	RELIANCE Bigflix Fraudalent way of getting new customers
Complainant	:	MAILME2K6
Address	:	Hyderabad
Complainee	:	BIG Flix Movie Rentals
Address	:

Complaint Details
I took a BIGFLIX DVD home delivery subscription on 23 Nov 2011
for free unlimited home delivery of MOVIE DVD's, one month and
15 days promotional ( total 45 days)

The offer was available through bigflix official page.

http://rental.bigflix.com/bigflix/promotion/getgc.aspx?PromoId=318

My Membership ID No: 15054883. Payment was deducted immediately.

Later I came to know that this offer was online despite the fact that
Bigflix has discontinued with delivery of DVDs w.e.f. 18th Nov’11. 1.

I am not sure if this is a technical problem or a fraudalent way to
still try and get new customers for a service that does not exist.

I say a fraud as the offer was till 30 Nov, whereas bigflix decided
to abruptly stop the DVD home rentals already on 18 Nov.

After paying 250/= I have contacted Big Flix Customer care several
times and follow ups. Where I was told that I will now be given a
pack of DVDs for home viewing and subscription to BIGFlix+

After more than 3 weeks gone by I have neither received any DVD pack
nor any phone call from them BigFlix

I have asked a refund of the amount on 4 December due to to the fact
that Bigfliks is not able to provide me any services for more than 2
weeks already after paying the subscription amount.

I have 2 complaints:

When the company has discontinued with delivery of DVDs w.e.f. 18th Nov’11
why they are giving online offers for the DVD home delivery till 30 NOV

When such a service that is the objective for taking subscription is not
possible the service provider should refund the amount with penalty charges
for not being able to supply the promised service.

I request fellow consumers to come up with their comments, whoever else
also got same problem with BigFlix. I hope someone in BigFlix watches
and takes care of resolving this asap.

Regards
KDP

Replies