Complaint Details

Status	:	Resolved
Complaint No	:	0001881/2012
Category	:	Consumer Goods
Date	:	04-02-2012
Subject Line	:	Eureka Forbes Aqua-guard water purifier is not working
Complainant	:	GIRISH
Address	:	HOUSE NO 6, 3rd STREET, PADMANABHAN NAGAR
Complainee	:	Eureka Forbes Ltd
Address	:

Complaint Details
I bought an Aquaguard Enhance RO+ model on 20th aug, 2011. It was working fine just for a month or two. In Nov, 2011, the unit was not working properly. The problem was that the unit was going on/off automatically and it was taking hours to purify couple of liters water. I raised the issue with customer care and it was resolved with in a day. I was told by the technician that there is problem with the pre-filter. I thought the problem is resolved but the issue was again came up in just a week time and which is still continued.
Last month the filter stopped working so I called the customer care and logged the complaint. Area Service Manager visited at place and did some modification in the unit. It was working fine for about a month.
I bought an Aquaguard Enhance RO+ model on 20th aug, 2011. It was working fine just for a month or two. In Nov, 2011, the unit was not working properly. The problem was that the unit was going on/off automatically and it was taking hours to purify couple of liters water. I raised the issue with customer care and it was resolved with in a day. I was told by the technician that there is problem with the pre-filter. I thought the problem is resolved but the issue was again came up in just a week time and which is still continued.
Last month the filter stopped working so I called the customer care and logged the complaint. Area Service Manager visited at place and did some modification in the unit. It was working fine for about a month.
Today at night 10 PM, 4th Feb, 2012 the unit is making lot of noise and not purifying the water.

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