Complaint Details

Status	:	Resolved
Complaint No	:	0001941/2012
Category	:	Consumer Goods
Date	:	12-03-2012
Subject Line	:	Defective Piece AQUAGUARD TOTAL SENSA
Complainant	:	J K Jain
Address	:	47 Babar Road
Complainee	:	EUREKA FORBES LIMITED
Address	:

Complaint Details
Our Customer ID: 1007410514
Inv. No. 3110101726 Dated: 21.09.2010
Order No.: 311030608 Dated: 20.09.2010
Invoice Total Amount Rs.16,900/-
Sales Person: 9003117 MOHD MIYAN

AMC Service Contract No.: 20080295
Contract Period from 29.10.2011 to 28.10.2012
Contract Amount: Rs.4,000/-

Service Complaints Till Date:
1. Complaint No. 83932019 Dated: 29.11.2010 (After 2 months from purchase date)
2. Complaint No. 0401201 Dated: 04.01.2011 (After 3.5 months from purchase date)
3. Complaint No. 84498521 Dated: 14.03.2011 (After 6 months from purchase date)
4. Complaint No. 62651963 Dated: 21.06.2011 (After 9 months from purchase date)
5. Complaint No. 65503513 Dated: 07.02.2012 (After 17 months from purchase date)
6. Complaint No. 65878648 Dated: 09.03.2012 (After 18 months from purchase date)

End result: Service engineers says unable to detect issue (Today i.e. 12/03/2012)

WE ARE WITHOUT PURIFIED WATER FOR NEARLY PAST 18 MONTHS

What we want:

Option 1
Replace entire machine with new one

Option 2
Refund full amount with interest (16,900 + 4,000 = 20,900/- + 12% interest thereon)

Option 3
Lets have a legal battle in consumer forum

WE WILL NOT ACCEPT ANY REPAIRS NOW

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