Complaint Details

Status	:	Resolved
Complaint No	:	0000349/2011
Category	:	Consumer Goods
Date	:	22-01-2011
Subject Line	:
Complainant	:	kumar
Address	:	old no.12,new no 18,saradapuram 2 nd street,mylapore,chennai 600 004
Complainee	:	EUREKA FORBES ,
Address	:	sch.no.42,p-3/c,Munesswara Layout,Haralukunte,Kudnte,Kudlu,Bangalore,560068.

Complaint Details
I have called up eureka forbes customer center @ 39883333 on 27.12.2010 AND 7.01.2011 AND 10.01.2011. The Aqua guard water purifier system is not working in our house for past 10 days. I have been following up with you since MONDAY, I have been keep hearing that custoemr service person is on the way & reach by EOD. Is this the service that is expected out of Eureka.Whenever the sales person come to my home to collect AMC, he promply says they will come every quarter to do service of the system. It so happened until now in the last 10years not even once they have turned up for quartely service. When the sales guy comes the next year to collect AMC, He says the same story, that he is new to the organization, he will ensure that he will come & carry out the service every quarter. How can you expect me refer Aquaguard to my friends/relatives, if the service this pathetic. What is the turnaround time in case customer reports in with problem. Its more than 10 days, Would appreicate if you could send service person ASAP, otherwise i have no option other than write to various seniors/other media persons about the pathetic service we have been provided the last 4 years or so
ur c.kumar

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