Complaint Details

Status	:	Closed
Complaint No	:	0001963/2012
Category	:	Service Provider
Date	:	27-03-2012
Subject Line	:	Dispute in Billing
Complainant	:	Sanjeev R Katiyar
Address	:	9/1, Sadan Wadi, Lake Road, Bhandup(west)
Complainee	:	Vodafone
Address	:

Complaint Details
I am using a Android cell phone (Samsung Galaxy TAB), earlier i requested Vodafone to enable 3G and I got hafty amount for internet access as the applications installed on Cell phone does downloads in background and we endup paying huge bills. I paid the bill and since I didn't needed Internet on my cell phone I requested vodafone to disable the 3G on my connection.
To my surprise Vodafone has enabled the 3G again on my conection and in the month of Feb I got around 1000Rs as Internet changes on my connection same got repeated in the month of March. When i asked them why did they enabled 3G they said this is as per new TRAI policy.
I need clarification on this as why a customer is subjected to pay which he/she does not ask for ?
I tried escalating to their higherups but got no preper response. I am attaching the same communication here.
Password to open the Bill document is sanj6116

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