Complaint Details

Status	:	Resolved
Complaint No	:	0001973/2012
Category	:	Others
Date	:	30-03-2012
Subject Line	:	Non Response for after sales support for Service Request
Complainant	:	PRADEEP MS
Address	:	GJ DAFFODILS SKYLINE RIVERDALE APARTMENTS,PETTAH,TRIPUNITHURA,ERNAKULAM
Complainee	:	Eureka Forbes
Address	:

Complaint Details
I have noted down the email which i have forwarded to their customer care email id.

Ready to provide proof of purchase & email communicated.

Hi (To Whomsoever it may concern)

This has reference to the ticket raised over web with reference No. cd404aaac7c3 Telephonic Request : 66117102 & the calls made on your toll free number and the service centre at Ernakulam (Ms. Anitha 0484 3126333) , Mr. Benny - 9995446336 who is the service personal in charge.

With reference to the above references , I was behind your service personals (based on the service request)since 28th March 2012 evening to re-install the aqua guard product which i have recently purchased. I have made several request more than 15 calls i might have made for the installation of the same.

Your area (Ernakulam) Service personnel has replied that his drilling machine is on repair and don't have a spare one to do the re installation. I pity Eureka Forbes for throwing such stupid reason to customer and not showing any interest on customer's concern. The way which you used to get the sales conversion, AMC etc and the way by which you deliver the after sales support is really pathetic.
Really its hard to say like this.

I have requested your telephonic support person for escalation details, mail ids etc and they have ignored the request. Till now I have not received a single call from your person regarding the support they can provide to me in this regard.

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