Complaint Details

Status	:	Resolved
Complaint No	:	0002010/2012
Category	:	Consumer Goods
Date	:	27-04-2012
Subject Line	:	Ironil-Eureka Forbes Water Purifier stoped working, after 3 months post purchase
Complainant	:	Pritesh Kumar
Address	:	C/O S. Singh, Flat B, 2nd Floor, G/G-2, Abhishkar Apartment, Hathiara Road, Near - Jorda Bagan Bridge, Baguiati
Complainee	:	Eureka Forbes
Address	:	7, Chakraberia Road (South)

Complaint Details
I purchased the machine, IRONNIL – 18 Liters (Iron and sediment remover) which was installed on 29/01/12. I was told by the Sales & Service personal that it is under warranty for 12 months (1 year). Also, they promised that a Service personal we will come every 3 months for the Standard servicing (free of Cost).
However, since the very beginning whenever I summoned the Call Center for periodic maintenance of the machine (on 25th April 2012), the technicians kept me telling that the Servicing will cost be 375/- Plus any additional charge for the change in parts.
I feel cheated with this kind of approach from the Company – Eureka Forbes. They are not even ready to give me a patient hearing.

I hope the matter would be looked into and the company would be asked to be fair in its dealings.
Eureka Forbes – ICR No. 60 – 16044325 : Date – 29/01/12

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