Complaint Details

Status	:	Closed
Complaint No	:	0002087/2012
Category	:	Others
Date	:	10-06-2012
Subject Line	:	Koovs.com - Cheaters with pathetic customer service
Complainant	:	Parveen Dang
Address	:	Pune
Complainee	:	www.koovs.com
Address	:	Koovs Marketing Consulting Pvt. Ltd 3802/B, 7th Main, HAL 2nd Stage, Near ESI Hospital, Indiranagar Bangalore, India 560038

Complaint Details
I purchased a sweepstakes for Rs. 1 (Order number : 568853) from www.koovs.com on 4th Mar 2012.
The listing mentioned as follows
"Pay just Re. 1 and get a chance to win Apple iPhone 4 worth Rs. 32000 or get 50 times money credited to your account for any future purchase on Koovs.com
How it works:
Pay Re. 1 and get a chance to Win Apple iPhone 4, 16 GB.
Else, use your Koovs coupon id for this deal to get 50 times money off any future purchase on Koovs.com"

As I didn't won the sweepstakes they must have credited Rs. 50 back in my koovs account. They did this but placed a minimum purchase condition. I can use those Rs. 50 only if I buy something worth Rs. 150 or more from their site. When this was not even mentioned in the listing, how can they place such conditions at end. This is CHEATING.

On top of this their customer support never replies to mails sent to them. When I contact them on facebook, they just replies and went quiet even without resolving my query.


Mental Harassment
Cheating customer
Enticing customer to spend money on their website
Time wasted in followup with customer support
Efforts put in


written Apology from Koovs
Rs. 50 credited to my account without any minimum purchase condition
Extra 500 Rs. credit/cheque for my time and efforts. This must be without any minimum purchase condition

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