Complaint Details

Status	:	Closed
Complaint No	:	0002089/2012
Category	:	Telecom
Date	:	10-06-2012
Subject Line	:	Reliance GSM services - Biggest cheater on this planet
Complainant	:	Parveen Dang
Address	:	Pune
Complainee	:	Reliance Communications
Address	:	Pune

Complaint Details
I am facing issues with my reliance prepaid number since October 2012. I topped it with Rs. 50 and without even making calls my balance just kept on decreasing till it went to Rs. 0.219 from Rs. 66+
I contacted customer support through mail for atleast 20 times and they just kept on taking their own sweet time for responding. I had to raise this with Nodal officer through mail and calls and he also was not of much help. Only thing nodal officer always said is that they will raise the case and needful will be done at earliest. Once I even got a mail of credit back, but no credit happened till date. They just keep sending me useless promotional SMS'es and say that you selected them to enable VAs and hence your money was deducted. I told them to stop sending me any such SMS'es and still those continued and also I never tried to get any VAS pack.
Now even through their nodal desk has reshuffled since Feb 2012, still I have not got my complaint resolved.
Can you imagine case not resolved for more than 5 months.
Reliance mobile is just stealing customers money and causing them harassment and wasting their time and efforts. Pathetci service as it sucks from their end.



Mental Harassment
Unable to topup my SIM and use it withfear they will again deduct money on their own will
Time wasted in followup with customer support & nodal officer
Efforts put in


written Apology from Reliance
My balance that was deducted
no promotional SMS from reliance
Extra 500 Rs. credit for my time and efforts

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