Complaint Details

Status	:	Resolved
Complaint No	:	0000156/2011
Category	:	Consumer Goods
Date	:	27-01-2011
Subject Line	:
Complainant	:	R. NELSON RAJKUMAR
Address	:	33 (OLD # 16) 5th Trust Cross Street, RAMHARI FLAT NO.8, Mandavelipakkam, Chennai 600028
Complainee	:	Eureka Forbes Ltd
Address	:	B1/B2, 701, 7th Floor, Marathon-NextGen, Marathon Innova, Off Ganpatrao Kadam Marg, Lower Parel, Mumbai 400013

Complaint Details
M/s Eureka Forbes Ltd

Dear Sir,

REMINDER -2 - REMINDER-2 - REMINDER - 2

Regret No Reply No response from you. If you are at fault by supplying a defective unit, pl do infm me so I can proceed further in this matter. Who do you keep yourself silence???
When you are at fault, admit your mistakes and come boldly to rectify the same. Pl don't hide from the situation which will never help you.

Regretfully yours
Nelson Rajkumar

----- Original Message -----
From: Kingshipping
To: info@eureka-forbes.com
Sent: Tuesday, January 25, 2011 3:53 PM
Subject: DEFECTIVE SUPPLY OF ONE NUMBER AQUA SURE WATER PURIFIER reg


M/s Eureka Forbers Ltd

Dear Sir,

1. I have purchased one No. Eureka Forbes Water Purifier (NANO R0) from Vivek Limited, Royapetah High Road, Mylapore, Chennai 600004, vide their Bill No.11221014179 dt. 8th Jan 2011.

2. The same was installed at my residence on 13.01.2011.

3. Very same day, we noticed the water was leaking from one of the three tubes in the side of the unit and also from the Tap.

4. After waiting for a day, we informed the service Ph: 39883333 and after repeated calls by me, finally the technician Mr. Lakshnmanan came only on 24.1.11 i.e. after about 10 days.

5. Your Mr. Lakshmanan also confirmed three things. a) one of the pins in the motor was not connected at all. b) Another pin was wrongly connected to the motor. c) Due to the above reason, the motor was not functioning eversince the same was installed ( i.e. on 13.1.11 onwards)

6. When the motor was not functioning at all, only the tap water was directly coming out of the unit without any purification in between.

7. Due to the above reason, all my family memebrs had to use the non-purified water and finally everone in my family fell sick like cold, cough, throat infection etc.

8. What is more disappointing is, while your technician Mr. Lakshmanan was very much in my house informing me about the non funcitioning of the motor due to the reasons stated in point No.5 above, and when contacted your In-charge for the Tamil Nadu Operation Mr. Saravanan over phone after getting the phone number from Mr. Lakshmanan, Mr. Saravanan spoke to me in such an irresponsible manner, without even listening to the grievances of the customer. He just refused to listen to me and he is not at all interested in understanding the factual position; rather he was giving some funny explanations like the TAP will be leaking in case of any power fluctions. He should definitly u/stand that all the customers who purchase Eureka products are NOT fools to listen to what he says.

Finally he flatly refused to talk to me.

9. After the leakage is rectified by Mr. Lakshnaman on 24.1.11, to our surprise we again noticed on 25.1.11 morning the water is fully leaking from the unit throughout the night and kitchen and hall was full of water.

In view of the above, we are very much sure that you have supplied a DEFECTIVE WATER PURIFIER, knowingly or unknowingly and due to the reason only Mr. Saravanan also did not take any interest in listening to my grievances.

You are therefore hereby requested to replace the said defective unit installed at my residence with a new perfectly working unit, without any delay. In case you do not have any working condition unit, you may kindly return the money back to me immeditely.

A line of reply is very much appreciated.

R. Nelson Rajkumar
33 (Old No.16) 5th Trust Cross Street,
Mandavelipakkam
Chennai 600 028
Ph: 044-24 95 95 66.
Mob: 9444 92 98 94
email: kingshipping@airtelmail.in
Email: kingshipping@vsnl.net

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