Complaint Details

Status	:	Closed
Complaint No	:	0020363/2014
Category	:	Consumer Goods
Date	:	07-04-2014
Subject Line	:	No Warranty / Service
Complainant	:	azhagappan
Address	:	11/6,thiruvalluvar street, metha nagar
Complainee	:	Lenovo India
Address	:	Marathhalli Post, Kr Puram Hobli,

Complaint Details
i have bought one lenovo P780 on 06-Feb-2014 from Net Distribution Services pvt Ltd . Imei no - 863802024825387 , within 4 weeks of using the product it started developing network issues , like most of the time there is no network in the phone, but the same sim when tried with other phone working fine.

after complaining the service provider, few weeks , i found that there is problem with the phone, and called the customer support where in they had redirected to a service center.

at service center, as it was a common service centre for all phone suppliers, their response was so bad and time taking. waited for 4 hours, they formated my phone, and after which they told that the network I/C is damaged and has to be replaced.

given me a service request no SRIN0011403220013 , and promised me that the part will be received in a week and will be replaced within 10 days.

after 10 days, i called customer support, they said that the part is being imported and take another week.

today April 7 2014, i called customer support, again they say that the part is in transit and will take another week. There is no escalation, there is no service there is no support.

Am without a phone for all these time and being forced to buy an another phone for Rs.20000 which is waste of money.

Still todate there is no response and no clear solution attained.

Also i am unable to escalate this issue since only contact no is toll free, where ever you call they ask to call Toll free, at toll free they say wait.

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