Complaint Details

Status	:	Closed
Complaint No	:	0027588/2014
Category	:	Telecom
Date	:	09-06-2014
Subject Line	:	AIRTEL NO 9004139612 - WRONG BILLING
Complainant	:	JAYANTA SUR
Address	:	FLAT 405 , BLOCK -A4 , LOK YAMUNA SOCIETY, MAROL , MILITARY ROAD, ANDHERI -EAST
Complainee	:	BHARTI AIRTEL
Address	:	NODAL TEAM

Complaint Details
Nature of Complaint: I had upgraded my Internet plan from Rs450 to Rs650 plan before crossing the free limit of the Bill cycle to avoid additional internet charges as per discussion with Airtel representative over phone . Airtel , while rasing bill , levied additional charges , mentioning Pro-rata which reduces the free 2GB Internet allowance as per 450plan .This , ignoring the fact that the plan was upgraded without any discontinuation and secondly the effect of the changeover was not disclosed thereby not allowing me an informed choice and forcing additional charges on me. Inspite of repeated appeals , the argument of disservice was not accepted . Raised Complaint to Consumer complaints redressal council on 12th May - Complaint No : 0024336/2014

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