Complaint Details

Status	:	Un-Resolved
Complaint No	:	0000050/2011
Category	:	Service Provider
Date	:	08-02-2011
Subject Line	:	Complaint for Wrong Product delivered
Complainant	:	Subhash Gautam
Address	:	11-MOH, Vigyan Vihar, Raipur Road,
Complainee	:	Vriti Infocom Ltd.
Address	:	B-75, SECTOR-63,

Complaint Details
Dear Sir,
I have already lodged complaint at ur site against fraud of Vriti Infocom company (complain no: 0000008/2011).I want to add in my complaint that the Reliance 1x data card was wrongly sold to me whereas I want to buy Broadband data card.
I have all mail conversation with Vriti sales executive before purchasing that device.
I am also sending all the mails to you for your kind information & reference to take necessary action against Fraud Vriti infocom/Reliance Communication ltd.

You can see clearly I want to buy Reliance Broadband Data Card (with speed 3.1 MBps) but ranvijay wrongly sold me Reliance 1X data card (with pathetic very slow speed of 3-5 Kbps). It was cheating with me.
also in these mails he was not mentioned about any valid/invalid dates of Holiday voucher and also he said Holiday voucher will be free of cost for me but after activating data card they demanded Rs. 800 for hotel voucher.
It is clearly violation of Consumer Protection Act 1986, Vriti cheated me by reflecting wrong information & sold me wrong device.

I want Reliance communication must refund for 1X device or replace it by Reliance Broadband data card. I terminated my connection only because of very slow speed of 1x data card & this 1x card was sold to me by mistake of Vriti.
so Vriti must replace this 1x card by Broadband card.

The mail addresses of Reliance Communication are: customercare@relianceada.com and
rcom.care@relianceada.comand contact@vriti.com
I hope CFBP help me to resolve this issue.
Thanks,

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