Complaint Details

Status	:	Un-Resolved
Complaint No	:	0000080/2011
Category	:	Telecom
Date	:	12-02-2011
Subject Line	:	POOR PRODUCT & SERVICE, I WANT FULL REFUND
Complainant	:	NEERAJ KAME
Address	:	D-52 POCKET-J SHEIKH SARAI-2 NEW DELHI -17
Complainee	:	Sony Ericsson
Address	:

Complaint Details
I bought a sony ericsson handset(Aspen-M1i) from HotSpot,Karol Bagh,New Delhi this year (2010)in the month of August which was the latest launch model that time.I have been aregular nokia customer but thought to try sony ercisson this time but
Just after 2 months of purchase my handset stoppedreading the the memory card.

After a lot of Phone calls Iwas able to connect with customer support here in delhi which otherwise used to be busy or no one cared to attend the calls inpeak office hours also.After that when I went to customercare centre in Lajpat nagar,New Delhi by the name of Techno Care. when my handset was checked for about an hour for a small issue of memory card reporting error of a handset which is under warranty period barely 4 months old. Finally after lot of reminders I wastold that the memory card will be replaced within a week’s time. I didn’t knowthat sony ericsson doesn’t keep memory card in stock even for handsets whichare under warranty period!!

My work order No is SE310TCC12010 and here I am constanly reminding customer care peoplefrom past 2 MONTHS.

i got a email from sonyerricson on 5 January, 2011 "Thank you for contacting Sony Ericsson Contact Center.

In reference to your e-mail regarding Sony Ericsson handset. We comprehend your sentiments over the delay in contacting you. We apologies for the inconvenience caused to you and would like to inform you that you can collect your Memory Card (M2 4GB) till 13th January 2010. We require your kind Co-operation in this regards.


Best Regards,
Nishaan Khan
Sony Ericsson Contact Center"


but still i am not getting even after calling & reminding continuosly. they always give one week time. i am fed up & harrased from the sony ericsson.
After that i got one more mail on 29.01.2011 "Dear Neeraj,

Thank you for contacting Sony Ericsson Contact Center.
With the reference to your e-mail regarding Sony Ericsson handset. We comprehend your sentiments over the delay in contacting you. We apologies for the inconvenience caused to you and would like to inform you that we have arranged a 2GB Memory Card as a Stand By and same you can collect on Monday from the same Service center.. We will also try to arrange the 4GB Memory Card of your Handset Soon. We require your kind Co-operation in this regards.


Best Regards,
Nishaan Khan
Sony Ericsson Contact Center"

pls help in this regard, i want my full refund of money

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