Complaint Details

Status : Closed Closed
Complaint No
: 0000090/2011
Category : Consumer Goods
Date : 16-02-2011
Subject Line : Hitachi Split AC 0.9 Ton
     
Complainant : Marichamy
Address : 20/9A, Gokulapuram, Kamarajar Street
     
Complainee : Vasanth & Co
Address : 37/1 & 37/2 Nothr Usman Road

 

Complaint Details
I have purchased a split airconditioner Hitachi make on 12/02/2011 to install in my elder son's house and paid full amount for a brand new airconditioner.
But delivered in our home Hitachi company Technicians came on 14/02/2011 and opened the card board box.
We found old used airconditioner only.I have attached 3 photos to proof old airconditioner and temp plate was not matching for the particular model, also copper tube is not sufficient length to install it.Then I called the person who was sold the item and explained the problem and he said that he can send correct template and extra copper tube, but I am not satisfied.Then I called the manager Mr.Saravanan in Vasanth&co corporate office and asked him to send brand new piece only and he also accepted and sent new piece on 15/02/2011 at 10:30 PM only.The airconditioner was suppose to be installed in the bed room where my grand children 6 months old twin babies bradle are there.So due to installation we brought the babies out side, the babies were crying due to uncomportability,on 14/02/2011 we and twin babies were suffered a lot ithout installing aircondition because at 7:00 pm only Vasanth&co manager Mr.Saravanan accepted to replace the airconditioner with new one.So from 7:00 am to 7:00 pm we all of our family members suffered a lot with 6 months old twin babies for 12 hours.So after receiving new airconditioner again we suffered with twin babies for a hole day.
The suffering on 14/02/2011 without installed airconditioner is unnecessary and unwanted due to Vasanth&co employee's mistake.So due to shock and mental agony by sending old airconditioner by Vasanth&co, the seller has to pay me to compensate our sufferings with 6 months old twin babies and mental agony, the seller has to pay us minimum Rs25000/-

Replies

Date: 2011-02-23 17:25:00
Subject: your complaint against Vasanth & Co
Reply: Our chairperson have gone through your complaint and have advised you to approach the Consumer Court for the compensation.

kindly go through the attachment
 

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