Complaint Details

Status	:	Closed
Complaint No	:	0027635/2014
Category	:	Banking
Date	:	12-06-2014
Subject Line	:	Credit card was stolen, transactions nade & reported to bank.Transactions not done by me
Complainant	:	Amit Thapliyal
Address	:	B 101 Antariksh apartments Plot 26 Dwarka sector 4
Complainee	:	Citibank India
Address	:	DLF Square, M Block, Jaracanda Marg, DLF City, Phase II, Gurgaon - 122002

Complaint Details
On 30th March My Credit card #XXXXXX3001 issued by Citibank was stolen before I was boarding a flight to Varanasi.The card was used at 8:30 while i was still in flight and had no access to my phone. At that time I did not realise that these transactions have been made. The card was used for a total of 78,000 at Bawa Bros appearing as merchant name. On reaching Varanasi i realised that transactions sms say that these transactions have been done I immediately cancelled my card & explained to the consumer court that I did not make these transactions & I was not even in Delhi. The hotel staff confirmed that.
I immediately called up my wife to go to Dwarka sector 9 police station and they said that I have to get a confirmation from the bank regarding the same.
Bank told me that can happen only when the merchant claims it.
Meanwhile Citibank's agency Titan corporate took all details from me and their customer care/fraud investigation department told me not to worry as the transactions are for fuel & no one makes transactions for 75K for fuel. Also, told me to fill a disputes form which I never receievd. On May 20th I recived the form via letter from Citibank which I filled and couriered and emailed them.
Today I got a call from Citibank saying that I will have to pay the entire transaction as the merchant has submitted the transaction slip with my signature.
They have been not providing me any details in the past 2 months & every time I call them for status they say do not worry this will surely be reversed.
In these 2 months they never provided me any detailed confirmation of where the transactions were done so I could file an FIR and now are claiming that they have my signatures on deposit slips
Attached are my flight tickets booked by my employer, I can get the hotel bills from the hotel & also attached is the transaction dispute form I had sent to Citibank.
Amit

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