Complaint Details

Status	:	Closed
Complaint No	:	0027664/2014
Category	:	Consumer Goods
Date	:	15-06-2014
Subject Line	:	non-refund of returned item & courier charges
Complainant	:	SYED KOUNSAR HUSSAIN
Address	:	C/O J K BANK - NEAR SHEIKUULALAM MASJID-OLD IDDGAH ROAD
Complainee	:	FLIPKART
Address	:	Flipkart Internet Private Limited,

Complaint Details
--- On Tue, 10/6/14, kounsar1@yahoo.co.in wrote:

> From: kounsar1@yahoo.co.in
> Subject: Re: Fw: Re: Return Created for Items in your Flipkart Order - OD40403101182 [Incident: 140526-047226]
> To: cs@flipkart.com
> Date: Tuesday, 10 June, 2014, 11:14 AM
> Dear Sir,
It is unfortunate that you have not bothered to respond to my trailing mail leaveaside resolution of issue.

Regards

syed Kounsar Hussain
--------------------------------------------
> On Sun, 8/6/14, kounsar1@yahoo.co.in
>
> wrote:
>
> Subject: Fw: Re: Return Created for Items in your Flipkart
> Order - OD40403101182 [Incident: 140526-047226]
> To: cs@flipkart.com
> Date: Sunday, 8 June, 2014, 9:40 PM
>
>
> Dear Sir,
>
> No communication received from your end regarding
> refund & reimbursement of courier carges.
> Please expedite.
>
> Regards
>
> syed Kounsar.
>
>
> --- On Fri, 30/5/14, kounsar1@yahoo.co.in
>
> wrote:
>
> > From: kounsar1@yahoo.co.in
>
> > Subject: Re: Return Created for Items in your
> Flipkart
> Order - OD40403101182 [Incident: 140526-047226]
> > To: "Flipkart Customer Support"
> > Date: Friday, 30 May, 2014, 9:40 PM
> > Dear Sir,
With reference to your trailing mail I have returned the defective product through Professional couriers vide Airway bill No: SXR501136056 dated 29.05.2014. However only an amount of Rs. 200/= has been incurred on courier charges this time.
Regards

> > Syed Kounsar Hussain
> > --------------------------------------------
> > On Tue, 27/5/14, Flipkart Customer Support
> > wrote:
> >
> > Subject: Return Created for Items in your
> Flipkart Order -
> > OD40403101182 [Incident: 140526-047226]
> > To: kounsar1@yahoo.co.in
> > Date: Tuesday, 27 May, 2014, 4:53 PM

> >
> > Return Created for Items in your Flipkart Order
> -
> > OD40403101182
> Dear Syed,
> >
> > Thank you for your writing in with the tracking
> > details.
> >
> > I understand your concern and would like to inform you that all products sold on our
> website are
> > authentic, brand new and go through the requisite quality checks. The quality checks are limited for electronic products so that the manufacturer’s seal is
> > intact and the product being delivered to you is not tampered. However, I would like to clarify that, we will refund the courier charges of Rs.350 to you Flipkart wallet account within 24 hours. This will have
unlimited validity. Also, I request you to send the defective product back to our warehouse so that we will issue the refund to your Credit card and also the courier charge toy our Flipkart wallet account.
We deeply value your relationship with Flipkart and are committed to providing you with the highest level of service simply because our customers deserve the very best. We understand this has not been your best shopping experience with us,but will ensure such instances do not occur again.
Please accept our apologies in this regard.
Regards,
Phani C.
Customer Support Incident History
Customer By Email 27/05/2014 04.25 PM

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