Complaint Details

Status	:	Closed
Complaint No	:	0027717/2014
Category	:	Service Provider
Date	:	19-06-2014
Subject Line	:	unexpected amount deduction
Complainant	:	mohammed afzal
Address	:	kavalbyrasandra
Complainee	:	tata docomo
Address	:

Complaint Details
on june 19th 2014 while using the internet on tata docomo having mobile number 9036688069, free internet data pack having 40mb was being used. Only the websites of gmail and an another google page was kept open for approximately 8 minutes. once the work was done we turned of the data pack only to see Rs.314.00 getting deducted from the main balance which is a very huge amount.
when i spoke to the customer care they were not ready to launch a complaint. My concerns are
1. i didnt get the message when the data pack got expired.
2. how can Rs 314 be charged if one keeps 2 web pages opened only for 8 minutes.
Kindly look into the matter and please help us to refund the amount deducted.

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