Complaint Details

Status	:	Resolved
Complaint No	:	0000146/2011
Category	:	Consumer Goods
Date	:	28-02-2011
Subject Line	:	BOOSTER PUMP-ATTACHMENT TO EUREKA FORBES WATER PUR
Complainant	:	raju.p
Address	:	118, 70 th cross, V block , rajajinagar
Complainee	:	EUREKA FORBES
Address	:	# 42, P-3/c MUNESHWARA LAYOUT,HARALAKUNTE, KUDLU

Complaint Details
PURCHASED EUREKA FORBES SUPPLIED BOOSTER PUMP ON 23.02.2011 @ Rs 1,830/- WITH A 6 MONTH ORAL WARRANTY-INSTALLING PERSON DECLARED THERE WAS NO GUARANTEE/WARRANTY CARD BUT ONLY HIS ORAL WARRANTY. ASSURES OF SERVICE WITHOUT PROBLEM, ANY TIME.
NEXT DAY, THE PUMP BOX IS FLOODED WITH WATER AND THE SYSTEM FAILS AFTER EVERY TEN MINUTES.AFTER MANY CALLS, BOOSTER PUMP REPLACED ON 26.02.2011 WITH AN OLD/USED BOOSTER PUMP,DESPITE OUR DEMAND FOR A NEW PUMP,QUOTING THAT THIS PUMP Sl.nO-2004407 MANF DAT-NOV 2009 HAD NO EXPIRY DATE .THE PUMP WAS CLEARLY USED AND REPAIRED.THE PUMP WAS GIVING AN ELECTRIC SHOCK WHEN TOUCHED.
I THREATENED OF COMPLAINING TO THE COMPANY HEAD OFFICE, WHEN THE PERSON TALKED TO ONE Mr. MANJUNATH AND SAID THAT THE PUMP WOULD BE REPLACED THE NEXT DAY WITH A BRAND NEW ONE. TILL DATE, NO RESPONSE. WE ARE NOT SURE IF THE COMPANY IS AWARE OF SUCH BLATANT MISUSE.

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