Complaint Details

Status	:	Un-Resolved
Complaint No	:	0000147/2011
Category	:	Consumer Goods
Date	:	01-03-2011
Subject Line	:	DEFICIENCY IN SERVICE
Complainant	:	KANNAN S
Address	:	19, Gomathi Street, Gomathi Nagar
Complainee	:	samsung india limited
Address	:

Complaint Details
I am Residing in Chennai. When I wanted to buy a blu ray/DVD player I wrote an email to Samsung asking for a specific blu ray player which is Region free. In their email on 17/01/2011 Samsung acknowledged my email being transaction No 2005872842. Subsequently one of their persons from Delhi By name Mr. Manish spoke to me that all the blu ray player in India is region restricted and after buying the same can be made region free. On this basis, on 06/02/2011 I bought Samsung 3D Blu Ray player. As it is region restricted – Region C – and I rent Blu Rays some of which are ‘A’ Region – I sent in email on 06/02/2011 seeking their help to change the blu ray region to ‘region free’. Accordingly they have sent some Engineer – Mr.Rajkumar. He visited on 09/02/2011 and after some changing of codes he said the blu ray player was converted into region free. However I could not check it because I did not have any region ‘A’ Blu rays. Subsequently, on 11/02/2011 I rented a blu ray ‘A’ Region. It was not working. I therefore contacted Mr. Rajkumar and informed him that ‘A’ Region blu ray is not working. He again came to my residence on 14/02/2011 and again tried to change some codes. But he could not change the region code. Now I have wasted a sum of Rs.28000 because they said after purchasing the blu ray player Samsung company will change it to region free. I have already given several emails to them but not even acknowledged. I have evenemailed that I will be constrained to take it up with consumer forum. But even for this they do not reply. I therefore request you kindly do the needful.

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