Complaint Details

Status	:	Closed
Complaint No	:	0029187/2014
Category	:	Consumer Goods
Date	:	23-06-2014
Subject Line	:	Replacement/Refund not given for 40days till date
Complainant	:	Makarand Chavan
Address	:	39/2837, Ashirwad CHS, Abhyudaya Nagar, Kalachowki, Mumbai - 400033
Complainee	:	Snapdeal
Address	:	Jasper Infotech Pvt. Ltd. 246, Ist Floor, Phase-III, Okhla Industrial Area, New Delhi

Complaint Details
I had purchased laptop from snapdeal and received it on 17th May, 2104 and due to fault in the product screen, I first made complaint on the same day for replacement of the product on 17th May, 2014.

Since they were not replacing my product and frustrated me for about whole month, I requested them to Refund my Money back on 9th June, 2014.

Now after my refund request they had took 11 days now but I have still not received my money back. I daily call them and ask about my refund but they always give useless reasons. I have also incurred lot of call charges for a month for calling snapdeal customer support daily and wasting my time.

I had purchased laptop for my Studies. But due to Snapdeal's third class customer service, I am using my friends laptop which is not proper for me and my friend. I had faced lot of study related problems and it had financially affected my career.

My money is blocked in snapdeal for a month and I am not financially strong enough to purchase another laptop till snapdeal gives my money back.

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