Complaint Details

Status	:	Closed
Complaint No	:	0029242/2014
Category	:	Consumer Goods
Date	:	28-06-2014
Subject Line	:	Substandard Product Quality and False Commitment
Complainant	:	SANDEEP GUPTA
Address	:	C304 STUTI UNIVERSAL, GREEN CITY ROAD
Complainee	:	Snapdeal
Address	:	246, 1st Floor, Okhla Industrial Area Phase III, Delhi - 110020

Complaint Details
I have received my order No 2242168534 for SWISS PRO 14 Kg Adjustable Rubber Dumbbells + Rubber Coated Dumbbells Rods + Leather Gym Gloves on 16th June 2014. The product quality was very cheap and different and far away from the actual description on the portal and I am quite unsatisfied with the product quality. The rubber coated weights are stinking badly (no one can keep that stinky things inside home) and the rubber coating is coming out in form of granules / dust. This clearly indicates the poor quality of the product. Also the material of dumbbells rod is iron and the silver paint / coating is also got faded and rusted. The weight stoppers (as shown in the web image) are very different and inferior in actual product. I was a fan of snapdeal but this product is really inferior in quality. Upon Calling on the toll free number I have been assured for the return of the said product and advised to repack the same. A complaint number and assurance for reverse pickup by M/s Gati Cargo has been assured. but days after days passed and no one came for the pickup. I have called to M/s Snapdeal for so many times and every time I have been given 48 hrs pickup assurance and a new complaint number. Even after so many emails and numerous discussions with Snapdeal representatives over your customer care number but till now nothing happened so far no one contacted me / picked the parcel for reverse pickup. This is so disheartening that a company who commits so much for their product quality and customers is behaving so strange. It is very sad that whenever I have discussed with Snapdeal representatives every time a new 48 hrs time-lines has been given for the reverse pickup of the product but after passing of 12 days no action has been taken. Company is cheating customers by making false commitments, please do not buy anything from Snapdeal.

Sandeep Gupta

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