Complaint Details

Status	:	Closed
Complaint No	:	0030502/2014
Category	:	Business & Finance
Date	:	29-06-2014
Subject Line	:	Cheating by not paying full matured amount
Complainant	:	Jaya Chanchlani
Address	:	12, Sandhiya, Palikavrinda CHS, Sasmira Marg
Complainee	:	ICICI Prudential
Address	:	ICICI Prulife Towers, 1089, Appasaheb Marathe Marg, Prabhadevi

Complaint Details
I hold policy no 00576862 of ICICI Prudential
1. My policy matured on 1/12/2013
2. At the time of last premium payment I visited ICICI Prudential and asked for option form for
Full payment, Employee of company told me they will send forms at time of maturity
3. In the month of October I received from ICICI Prudential annuity quotation and bank detail forms
Through courier
4. ICICI Prudential avoided to send surrender of policy form full maturity amount purposely
5. I duly filled bank detail form and send to ICICI Prudential through speed post, thinking that
It is only form for full maturity amount
I therefore complained to ICICI Prudential as amount was not credited in my bank account as below
1.As per para 10.3 of policy I can opt for full maturity amount, Why ICICI Prudential has not sent
Option form for full maturity through courier?
2. Why I should attend office of company for full maturity option as required by them
3. How ICICI Prudential I cannot opt for full matured amount after 3/12/2013?
4. Mumbai Ombudsman of company refuses to entertain complaint


I request you to look in matter so that I can get justice and other consumer should not suffer
Like me

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