Complaint Details

Status	:	Closed
Complaint No	:	0030509/2014
Category	:	Others
Date	:	30-06-2014
Subject Line	:	Poor After Sales Service
Complainant	:	Sanjay Koul
Address	:	Apartment 1008, Mahagun Maple, Sector 50, Noida
Complainee	:	Carrier India
Address	:

Complaint Details
Reference: Customer ID: 20130130_65666; Mobile No. 9868439700 Subject AC installed in July 2012 but worked for less than 25 days since my Apartment is locked. DETAILS: On 20th June 2014 I informed Carrier Customer Support on Phone no. 1800 3011 1111 of subject problem. Since then and after consistent follow ups with your Customer support and Authorized Service Center M/s AB Enterprises, B-26, Sector - 64, Noida, 4 teams of Engineers / Supervisors visited my Apartment in last 10 days to find out the reason for water dripping and all the 4 teams concluded that it is due to wrong installation. Yesterday on 29th June 2014, my split AC was re-installed but inspite of that water dripping still continues. I am an NRI and have come to India on my annual vacations with a pre-planned schedule but instead have been spending most of time with your Customer Support and your Service Center. Needless to say results so far the result has been total failure with no technical competence / support from Carrier India. All your so called Engineers / Supervisors who have visited my apartment are without any technical qualification and training from Carrier India. I highly regret purchasing Carrier AC and having gone through such an unpleasant experience. I would not recommend anyone with your products and services. I intend to take up the issue on Social Network platforms for awareness of general public and approach consumer court simultaneously. Sanjay Koul Apartment - 1008 Mahagun Maple Sector-50, Noida (UP) Mobile: 9868439700

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