Complaint Details

Status	:	Closed
Complaint No	:	0030543/2014
Category	:	Consumer Goods
Date	:	02-07-2014
Subject Line	:	Kitchen cabinet : Poor quality
Complainant	:	Mustufa Arsiwalla
Address	:	F 303 on 3rd floor, Manavsthal housing society, Tungwa village, off military road, Andheri East
Complainee	:	House full International
Address	:	2nd Floor, Thakur Mall And Multiplex, Near Dahisar Checknaka, Mira Bhayander National Highway, Bhayander East, Thane, Ketkipada, Dahisar East, Mumbai,

Complaint Details
Hi, I have purchased a kitchen cabinet from Housefull on 18/01/204/. After 6months of use, the kitchen cabinet - shelf has bended as it cannot take the weight (quality is poor) and the drawer inside - wood has also broken due to poor quality.
The product is under warranty and I call up the call center for replacement. They are saying that it is a usage defect and not a manufacturing defect and hence it would be chargeable.
This is wrong, as no one in a usage would bend the shelf and the drawer inside. This has been done due to poor quality. Images attached where in regular kitchen stuff has been kept inside the cabinet.
They sell at 70-80% discount all products and supply low quality products to consumers.
I need to get it replaced and I will not pay money for the same.

Email id is cc@housefull.co.in

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