Complaint Details

Status	:	Closed
Complaint No	:	0030545/2014
Category	:	Computers & Accessories
Date	:	02-07-2014
Subject Line	:	Replacement of Laptop
Complainant	:	Vikas Khosla
Address	:	Ajmer
Complainee	:	Reliance Digital
Address	:	Ajmer

Complaint Details
Dear Sir,

I have purchased a HP Laptop from Relaince Digital Store on Dated
21.6.2014 vide Invoice No. mentioned above on a payment of Rs
43,624.00.

Before purchase I have specifically asked whether the same model is
compatible with I phone as I have to use internet through personal
hotspot.I was conveyed a big YES.

When asked to check, the Laptop was switched on and off saying
everything is fine.

When I came home and check the internet connectivity it didn't work.

The next very day i went again to the store which is around 18 Kms
from my place, the internet connectivity was done by hook or by crook
after reset of system.

Again When I came home and check the internet connectivity it didn't work.

It was again conveyed , the problem was lodged with HP 2 days back but
neither from resQ or HP turned up.During this period once again the
system has been refreshed by HP.

Today when enquired from HP I was conveyed the WIFI adapter will be replaced
and the engineer will visit on 3-4 July 2014.

I was asked to take resQ plan as a standby option is given if the
product repair takes more than 2 days - Conveyed by Store Manager.

Since 21.6.2014 I am owing a laptop but not able to load my data but i
can switch on and switch off the same after paying a huge amount.

Why this period has been lingered on just to pass period of 7 days.

I just want to ask if the problem is not being resolved why my laptop
has not been replaced yet.

Please help me out.

Thankyou.

I have attached the invoice copy also for reference.


With Regards,

Vikas Khosla

My mobile No. -08003407000
My email- vikaskhoslaa@gmail.com

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