Complaint Details

Status	:	Resolved
Complaint No	:	0030560/2014
Category	:	Telecom
Date	:	03-07-2014
Subject Line	:	Vodafone - Ambiguous texts sent by Vodafone about Incoming roaming charges
Complainant	:	Pooja Mehra
Address	:	BTM layout
Complainee	:	Vodafone
Address	:	Bangalore

Complaint Details
I have a corporate WOW plan in Karnataka circle and I am currently on roaming. I received text messages from Vodafone saying that Roaming Incoming is free. I see that I have been charged a sum of Rs 157 in this month's bill.

I am not able to dial either of your call center numbers (111 or 198). The number 9886098860 kept me on hold for half an hour and no body took my call.

I was able call 9886011600 and the lady promised me to give me a waiver of Rs 157 on my bill, accepted the mistake and send me a new bill and she never got back to me.

I had a chat with customer care and they have a different story to say that I need to activate roaming plan and I will not get any waiver.

Is this some sort of joke? Why is vodafone sending such ambiguous texts to fool customers to make some extra money.

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