Complaint Details

Status	:	Un-Resolved
Complaint No	:	0000368/2011
Category	:	Insurance
Date	:	15-03-2011
Subject Line	:	policy lapsed inspite of ECS facility & funds
Complainant	:	shammy choraria
Address	:	chola lady curzon road
Complainee	:	birla sun life insurance company
Address	:	one indiabulls centreower 1,15th &16th floor,jupiter mill compound,841,senapati bapat marg,elphinstone road

Complaint Details
my correspondance with their grievance officer is self explanatory:



Re: Policy Id: 002389865 Reference No.: 20627871

02-03-2011
Dear Ms Kanchan Gupta

You stated that "due to technical issue, we were unable to arrange the ECS transaction for due dated November 11, 2010. As such, due to shortage of November 11, 2010 premium amount the stated policy has ceased to be inforce with effect from December 11, 2010. However, we confirm that premium amount vide ECS towards due dated December 11, 2010 has been received and is in policy."
Now, two things arise out of this:
1. you admit that ECS transaction didn't happen because of a technical fault.Then why wasn't the request re-submitted? why did the policy lapse for no fault of mine?how can you be so callous in your approach?you defeated the very idea of taking an insurance policy.Here I am,who took a policy,put sufficient funds in bank a/c,opted for ECS,and still what did I get?--A LAPSED POLICY? What if I died during this period?
THIS IS ABSOLUTELY CRIMINAL. YOU SIMPLY CANNOT LAPSE A POLICY FOR YOUR OWN FAULT.
2. you stated that" policy has ceased to be inforce with effect from December 11, 2010. However, we confirm that premium amount vide ECS towards due dated December 11, 2010 has been received and is in policy."
Quite amusing,Quite Bizarre---you declared that the policy lapsed on dec 11,2010 and still you collected the ECS amount for the same lapsed policy,then conveniently forgot about it,and again declared it lapsed?

Then you say, " In order to revive the policy, we need an amount of Rs. 7,900.92 (=Rs. 2,633.64 * 3) towards due dated November 2010, January and February 2011. Now let me inform you that I have a letter dated Feb 11,2011 from your company asking me to pay Rs 12213.84 to revive this policy.How could there be two different calculations to revive the same policy?
And,oh yes, I have already issued a cheque of Rs 12213.84 and handed over to my insurance agent Mr Muralidharan.

Also you state that " Further note that, we tried contacting you on the contact number available in our records, but were unable to establish contact." LIE. UTTER LIE. I've already been contacted by you guys a few times in the past.But when I raised these same issues , they were absolutely clueless.They promised to get back to me with proper answers,which never came by.Also,its me who has contacted you many times in the past to get the matter resolved but in spite of me threatening to take legal action , you never bothered to rectify your BLUNDER.

This is perhaps my last communication in this regard.I demand you to issue an apology for your blunder,and pay me a compensation of the amount equivalent to my policy.You are hereby given 30 days notice to take corrective action and solve the matter,else I'll be compelled to raise the issue at appropriate forums--Media,IRDA,Consumer grievance cell,etc.


regards

SANJAY cHORARIA
chola
23,lady curzon road
rishab embassy,2nd floor
bangalore 560001
2558 6787
4146 4695

On Mon, 14 Feb 2011 16:07:41 +0530 BSLI Customerservice wrote
>Dear Mr. Choraria,
>
>This is with reference to the captioned policy. We thank you for expressing your concerns and regret the inconvenience caused to you.
>
>We regret to inform you that due to technical issue, we were unable to arrange the ECS transaction for due dated November 11, 2010. As such, due to shortage of November 11, 2010 premium amount the stated policy has ceased to be inforce with effect from December 11, 2010. However, we confirm that premium amount vide ECS towards due dated December 11, 2010 has been received and is in policy.
>
>Inorder to revive the policy, we need an amount of Rs. 7,900.92 (=Rs. 2,633.64 * 3) towards due dated November 2010, January and February 2011. Incase, you wish, we can arrange for backdated ECS transaction for the said amount on receipt of your confirmation mail for the same.
>
>Alternatively, you may also remit the said revival amount vide cheque / cash payment, at any of our nearest branches. We will do needful on receipt of the requisite amount for revival of policy.
>
>Further note that, we tried contacting you on the contact number available in our records, but were unable to establish contact.
>
>Please feel free to get in touch with us for any further assistance regarding your policy(ies).
>
>If our response is not as per your expectations, please feel free to write to our Grievance Officer at Grievances@birlasunlife.com.
>
>Kindly note that in case we do not receive a reply within 8 weeks from the date of our response, your concern will be considered as resolved.
>
>It is our endeavor to provide a satisfactory resolution to your query.
>
>Regards,
>Kanchan Gupta
>Customer Service Officer
>Birla Sun Life Insurance Company Limited.
>(Toll Free): 1-800-270-7000
>Timing: 9 am- 9 pm (MONDAY TO SATURDAY)
>Website: www.birlasunlife.com.
>
>Kindly note that in case we do not receive a reply within 8 weeks from the date of our response, your concern will be considered as resolved.
>
>It is our endeavor to provide a satisfactory resolution to your query.
>
>Regards,
>Kanchan Gupta
>Customer Service Officer
>Birla Sun Life Insurance Company Limited.
>(Toll Free): 1-800-270-7000
>Timing: 9 am- 9 pm (MONDAY TO SATURDAY)
>Website: www.birlasunlife.com

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