Complaint Details

Status	:	Closed
Complaint No	:	0031024/2014
Category	:	Automobile
Date	:	18-07-2014
Subject Line	:	Hyundai I20 Misleading Emission Standard
Complainant	:	Vishal Shah
Address	:	61, 6th Floor Paradise Apartments
Complainee	:	Hyundai Motor India Limited
Address	:	Irrugattukottai, NH No. 4, Sriperumbudur Taluk, Kanchipuram District,

Complaint Details
Dear Sir / Madam,

I had to write to you since you represent a Consumer Issue Redressal Mechanism.

I was advertised and sold a Hyundai I20 as a Euro V Ready Vehicle in June 2009. I attach the Advertisement of Hyundai in period January/February 2009 (reference number bottom right, and already confirmed by Hyundai as a legit Advertisement).

In the advertisement you will see that this vehicle was sold as a Euro V ready vehicle (bottom list of specs, black and white, no terms and conditions). In fact all there brochures and print advertisements were carrying this information.

I bought and registered the vehicle in Bangalore in 2009. Now I need to move the vehicle permanently to Ahmedabad. The Regional Transport Office at Ahmedabad only registers Euro4 vehicles. The Hyundai company is now telling me that this is a Euro 3 vehicle only, and trying to find all sorts of meanings to Euro V ready.

I am an engineer: When a complete vehicle is advertised as Euro V ready, it means the Vehicle's Engine, along with the Car Kerb Weight, Catalytic Converter, Transmission, is putting out emissions which comply to Euro V standards. There cannot be more meanings to this!!

What to do? Where to highlight this wrong doing from Hyundai, I am in big stress as they are trying to wash their hands off this now? I have already contacted the Hyundai Regional Office in Ahmedabad, and the Hyundai Regional Office in Bangalore, and both are washing their hands off this now.

I had to contact you, since you will have more contacts, channels and mechanisms to handle and highlight such wrong-doings than me, as a small customer of Hyundai.

Please help!!

Best Regards,

Vishal.

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