Complaint Details

Status	:	Closed
Complaint No	:	0031028/2014
Category	:	Telecom
Date	:	19-07-2014
Subject Line	:	Poor service & irresponsible behavior.
Complainant	:	Deepak Mutha
Address	:	Mohan Kunj Bldg, J.F road, 1st floor, flat no.4, naigaon, dadar, Mumbai 400014
Complainee	:	Tata Docomo Store
Address	:	Matunga East, Maheshwari Udhyan

Complaint Details
To,
The concerned authority

I, Deepak Jain, resident of Dadar (East) have 3 reasons to complain pertaining to poor service & irresponsible behaviour of Tata Docomo Staff.
I visited Tata Docomo Store situated at Matunga (East), Maheswari Udhyan, for conversion of my postpaid connection into prepaid.
Firstly I was waited for 10minutes for a sick reason that the Head Staff was on a phone call.
Secondly he straight away rejected to convert my postpaid connection into a prepaid one & said me to visit a store situated at Dadar (West)
Thirdly when I was trying to get a solution pertaining to my sister's postpaid connection query, he kept on interfering between me & the query solving staff.
This behavior is not acceptable in any situation what so ever.

I request you to take serious action against such irresponsible staff & for such a service which doesn't matches Tata Docomo's standards.

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