Complaint Details

Status	:	Closed
Complaint No	:	0031084/2014
Category	:	Service Provider
Date	:	23-07-2014
Subject Line	:	No Internet Connection
Complainant	:	Trupti Ameya Pandit
Address	:	#02,202,2nd floor, 2nd cross, 4th block Koramangala, chandra reddy layout, srinivagilu
Complainee	:	Hathway Cable and Datacom Ltd.
Address	:	No.302, 3rd floor, Shree complex,No.73,St. Johns Road

Complaint Details
Hathway id 1092815
This is to bring to your attention that my internet connection is not working since the day I shifted from one locality to another ( i.e. from Koramangla 5th block to 4th block). I initially gave proper request through mail and customer care regarding reinstallation and asked the hathway engineers to come on 10th but they didn't come on 10th inspite of my repeated reminders.

Engineers later on came and did the reinstallation after few days but it was not satisfactory as the net was not working at all. It's been 12 days that my net is not working. In between, Their has been around 50 different calls to your engineers and customer care departments but it's been no use. One of the service engineers who came to check the connection has stopped attending our calls ( his number is 9739991874. Then I had to call from different number . He then picked and gave me the reason that he was on leave which I believe is a completely false reason and would ask you to take strong action against your employee.

Also your hathway office in Koramangla 5th block is often deserted with no person to attend any customer. It is often left open . There is no one present inside the server room.

I will bring to your notice that I have already paid for 3months and i am not getting any service. Under this circumstances, I will lodge a proper case against you in consumer court and would rant in social media which i believe is the only option left now.

I want the solution by today.

Replies