Complaint Details

Status	:	Closed
Complaint No	:	0031145/2014
Category	:	Automobile
Date	:	30-07-2014
Subject Line	:	NEw Vento car
Complainant	:	Vento car
Address	:	Mumbai
Complainee	:	Volkawagen India
Address	:

Complaint Details
We have purchased a new Vento , Automatic , on the May 2013 .

Soon after buying we faces a problem with the AC and it was shutting off automatically . after than we went to torondo motors in August and they said we have done some change in settings of the AC and it fine now .

But the problem did not solve , and after few months , when we were traveling long distance suddenly the car got heated and the smoke was coming out from the engine , and we need to stop and catch the other means of transport .

And when we sent the car to the torondo motors , they said , there is problem with the coolant part and the radiator , and we find this problem in some of the vento cars made during march - may 2013 .

So they changed the required parts and it was working fine for 2 months .

After that now again we find the engine light and , now the company is saying , we need to change the engine wiring harness and it will take 10-12 days .


This really not the way , we expected the VW car to be , as we thought we had made a tough choice between choosing the car .

And we don't have time every two months go to the service station and again come with the same problem .

And this a new car hardly run about 6000 km , and facing this bad experience .

So we would like to solve this issue on a priority basis .

And if this issue come ups again , we need to change the entire engine or replace with the new car .

This kind of problem is not at all tolerable .

We would like to raise this issue to higher authorities and solve it immediately .

And arrange for the alternate car till you address the issue as my work it stuck due to this issue

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