Complaint Details

Status	:	Closed
Complaint No	:	0031168/2014
Category	:	Telecom
Date	:	01-08-2014
Subject Line	:	Vodafone cheating for rupees 650 in the name of cap fee for 3g service
Complainant	:	Vodafone cheating for rupees 650 in the name of cap fee for 3g service
Address	:	chennai
Complainee	:	vodafone
Address	:	chennai

Complaint Details
Vodafone cheating for rupees 650 in the name of cap fee for 3g service

​Dear Sir,

I am vodafone customer by my mobile connection 9884901917, recently i had been charged for rs650 (cap fee for 3g service), i placed a plan change

for E-Connect 299 rental plan for july-august 2014, for that i have been charged 650 amount as caption closing fee, where there is no such terms and condition been

intimated to customer, that they will charge 650 rupees at time of plan change either by sms/voice(in oral)/email/signed paper document.

​

I raised complaint to vodafone regarding this, SR 1683487300 on 26 july 2014 and SR 1682086790 on 25 july 2014, were both the complaints closed.

Please help me to get wavier for that june month bill for 650 only.

​

History : i placed a request on March 2013 for 3g service for rental at 100/-, by that month vodafone activated addtionally which for 650 as cap fee

without my request/permission, when i enquired about that they replied that its just a cap fee so that your internet will not cross 650 by 3g usage.At that time

i gave request to remove the cap 650, were vodafone neglected to that request.

Attached : Screen shot of the bill copy for cap 650


Note : The copy this same complaint is forwarded/raised in following authroities

1. marten.pieters@vodafone.com - CEO of vodafone
​
2. dirit-ca@nic.in - Department of consumer affairs (http://consumeraffairs.nic.in/)

3. Consumer complaints redressal council - Govt of india (http://ccrc.in/)

4. Indian Online Consumer Resource & Grievance Redressal System (http://www.core.nic.in/)

5. Department of Telecommunications Redressal of Public grievances (http://www.dot.gov.in/public-grievances/public-grievances)

6. Telecom Consumer Complaints Monitoring System - (TCCMS) http://www.tccms.gov.in/

7. http://www.trai.gov.in/ - ap@trai.gov.in

8. http://www.dot.gov.in/ - http://www.pgportal.gov.in/Grievance.aspx Registration Number is : DOTEL/E/2014/24095

5. lokesh.mahalingam@vodafone.com, corpcare.chennai@vodafone.com, vodafonecare@vodafone.com, nodal.tamilnadu@vodafone.com, appellate.tamilnadu@vodafone.com

Replies