Complaint Details

Status	:	Closed
Complaint No	:	0031171/2014
Category	:	Consumer Goods
Date	:	01-08-2014
Subject Line	:	Sony India the worst, most rude and unresponsive customer service in the entire corporate world
Complainant	:	Vishal Singh
Address	:	A 25 police lines kingsway camp New Delhi
Complainee	:	Sony India
Address	:

Complaint Details
Hi

I have been writing to sony customer retention officer Mr Uttam Chandra for last 1 week but he never bothers to respond. Pasting below the mails sent. The worst customer service and they are really rude.

Reminder 3

Dear Mr. Uttam

Awaiting revert

Sent from my iPhone

On Jul 30, 2014, at 12:31 PM, Vishal Singh wrote:

Reminder 3

Dear Mr. Uttam

Awaiting your revert

Sent from my iPhone

On Jul 29, 2014, at 11:12 AM, Vishal Singh wrote:

Reminder 2

Dear Mr. Uttam

Awaiting your response ( you are suppose to customer relation officer)
I think you are least bothered about customer.

Thanks

Vishal Singh
9811233044

Sent from my iPhone

On Jul 28, 2014, at 10:07 AM, Vishal Singh wrote:

Dear Mr Uttam

I am awaiting your revert

Regards
Vishal Singh

Sent from my iPhone

On Jul 27, 2014, at 4:18 PM, Vishal Singh wrote:

Dear Mr Uttam

I have already provided all the details how ever I am pasting below the mail again for your reference and just to add to it your service engg visited today and took 900 rs for his visit to tell us that we have to take it to the service center. Kindly let me know why 900 rs are charged if nothing has been solved.
""My name is vishal singh I have bought a Sony Bravia LCD which is the biggest mistake of my life because 3 days back my LCD started giving me problem and the picture was distorted I have registered the complaint online thinking that Sony is a brand which would help its customer I received the mail "" Dear Customer your Service Request ID 20147370 is assigned to Hi-End Solutions ; Delhi ; Phone No:011 - 23653546"" since then I have been trying to contact them but no one responds to the call. Since I was busy I asked my wife to check with customer care and as told to me by her that the customer care agent whose calling name was "" PETER"" misbehaved with her. I am putting it on record that if action is not taken against the agent and the dealer I would be filing an FIR in nearby police station of harassment against Sony India and it's management. ""

Let me know if you need any further details

Thanks

Vishal Singh
9811233044

Sent from my iPhone

On Jul 27, 2014, at 3:43 PM, SonyCare wrote:

Dear Mr. Vishal Singh,

Greetings from Sony India.

This is in response to your email, we would like to request you to provide some information like Model/ Serial Number, Service Job number / ASC Contacted so that we can provide necessary support to you.

If you need any further assistance or clarifications, please contact us at on our tollfree number 1800-103-7799 (Working hours 9.00am to 7.30pm ; All 7 days). we would be delighted to assist you.

Thank you for contacting Sony India.

With Best Regards,
Uttam Chandra
Officer
Customer Relation - North

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