Complaint Details

Status	:	Closed
Complaint No	:	0031178/2014
Category	:	Telecom
Date	:	02-08-2014
Subject Line	:	Continuation of charge for service deactivated on 3 occasions since Nov'13
Complainant	:	Hozefa Suterwalla
Address	:	49, Nagdevi Street
Complainee	:	Vodafone India Limited
Address	:	Peninsula Corporate Park, Ganpatrao Kadam Marg, Lower Parel,

Complaint Details
Vodafone has been charging me for BBM plan since November 2013... on 3 occasions I have deactivated the plan... Once in Nov'13, Feb'14 and Jun'14... But still stubbornly they keep charging me a monthly charge of Rs.129 + taxes for the BBM plan...
For my last deactivation I recorded the details as proof...
I was given this request no.1536576846 (16/JUN/2014) by your customer service representative Vikant on 20/JUN/2014 at 4:40pm... I am sure vodafone will have the recording of the conversation as claimed for quality purpose.
I had called customer service specially to clarify that the BBM plan is deactivated and he assured me that it has been done and passed on the request no. for the deactivation of BBM plan on my no.9820038327.

Even on earlier occasions I had deactivated the BBM Plan and later was still being charged for the same.... Unfortunately I did not feel the need to record the request numbers then.

In June 2013 someone from Vodafone had even increased my BBM plan from the basic 129 plan to the 399 plan, claiming they had taken approval from me to do so.... This was such a SCAM!!!.... because during that time I was not even in the country and the SIM card for that number was out of the phone and I was using an oversea sim card in that instrument... also this No.9820038327 never had international roaming so there was no way in hell that the Vodafone representative could have got my approval....
This charged was later reversed.... Request no. for this incident are 677814326....

This is the 3rd time this is happening to me.... There is something very wrong....

I have been in several correspondence with Vodafone but they reply back with standard copy paste answers and lies...

Will totally appreciate any help from CFBP in resolving this issue.

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