Complaint Details

Status	:	Closed
Complaint No	:	0031236/2014
Category	:	Computers & Accessories
Date	:	07-08-2014
Subject Line	:	Tablet not returned after service
Complainant	:	Jayamohan
Address	:	Dhanya, Karoor, Ambalapuzha
Complainee	:	Datawind Innovations Pvt Ltd
Address	:	Plot No 740, Udyog Vihar, Phase -5

Complaint Details
Sir,

I bought the Datawind Ubislate tablet(7CZ) on Oct 2013 with one year warranty. So when the tab showed a display problem, I raised the issue and generated a service ticket (Ticket ID is -0512KR1609) from Datawind customer support on 16/May/2014. As per their suggestion I have sent the device to service center at Gurgaon, Haryana by courier and they received the device on 10/June/2014.
But after that its around two months I am waiting for the device after service. I have send several mails and made so many calls to the service center, but they always telling me that 'wait for few days' or 'we have forwarded the issue with higher officials'. I am tired of these repeated queries.

I want my device back, if it is not serviceable please initiate refund or replacement of the device.

Attached Documents:
1. Courier Details
2. Emails Thread 1
3. Emails Thread 2

Please consider.

Thank you

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