Complaint Details

Status	:	Closed
Complaint No	:	0031246/2014
Category	:	Travel
Date	:	07-08-2014
Subject Line	:	ILL CANCELLATION NORMS
Complainant	:	PRIYANKA SINGHAL
Address	:	Varadharajan Street, Nehru Nagar, Chrompet
Complainee	:	IndiGo
Address	:

Complaint Details
I booked a ticket with IndiGo on the 15th of July. Flight Details are as follwos :- > Booking Reference : IY3QPQ > Date of Travel : 24th August 2014 > Flight 6E 283 > Amount : Rs.3599 Due to some urgent issues, I had to cancel the same on 7th August 2014.( IndiGo charged : Rs.100 as non-refundable convenience charge) While cancelling, I could nowhere see mention of refund amount. I received a mail telling me that Rs.1600 had been charged for cancellation with no mention at all of the balance refund amount anywhere. I had to call the customer care department, where they said that if I needed a refund for the balance amount, I would have to put in a request and pay another Rs.200 if I wanted the balance Rs.1999 to be refunded into my bank account. Concern :
Cancellation charges not part of ticket ailed ( please refer to attachment)
And
At the time of cancellation no mention of refund.
Cancellation charges not communicated in e-Ticket Cancellation charges communicated by Customer care and on site : Rs.1500 ( no mention of Rs.100 as convenience charge. Also no clear mention of refund/ credit points policy/ that Rs.200 will be charged if refund is availed for). Charges : Rs.1500 Convenience Fee : 100 ( for cancellation ). This charge is not communicated to the customer in any way. Convenience Fee for choosing refund : Rs.200 again .. This charge is not communicated to the customer in any way.

Why should you sit on my money and enjoy interest on it?

Please address the issue as many passengers are affected by the same.

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