Complaint Details

Status	:	Resolved
Complaint No	:	0031307/2014
Category	:	Others
Date	:	11-08-2014
Subject Line	:	IFB Washing Machine
Complainant	:	Vinod kumar vk
Address	:	993, 2nd main road,
Complainee	:	IFB
Address	:

Complaint Details
Sir,
The complaint was lodged with the customer care department on the 14th of July and so far no result. Complaint number is 13342382. The machine is under AMC and is valid till December 2014. Last week, i went to their factory and gave complaint, Spoke to venkatesh. He said he will resolve the issue. Later on the sameday, one of the person called on the phone and said that he is from IFB and will refund the AMC amount and cant service the washing machine.
The issue.
I want them to service the machine and make it in working condition and i don’t want the AMC amount to be refunded. i don’t think it’s fair on their part to return the money and deny the service. if they can take the AMC amount in advance its their duty to rectify the machine and not denying.
As the machine is under AMC, I want their executive to replace the machine or repair the machine.
Request your help in this matter

Regards
Vinod

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